Privacy Policy

1. Who We Are

Pluma Fried Chicken operates the website plumachicken.com and our restaurant at 5140 Biscayne Blvd, Miami, FL. When we say "we," "us," or "Pluma," we mean the business responsible for this site and our location.

2. Information We Collect

We may collect information you give us directly:

• Contact form: name, email, and message when you submit our contact form (e.g., for catering or feedback).
• Phone and email: when you call us or email us, we may keep a record of the conversation or contact details to respond or follow up.
• Orders: when you order through a third-party partner (e.g., our ordering link), that partner collects payment and order details under their own privacy policy. We may receive order-related information (e.g., name, items, contact info) to fulfill your order.

We may also collect information automatically when you visit our website, such as your IP address, browser type, device type, and pages you view. We may use cookies or similar technologies as described below.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, contact form submissions, and feedback
• Fulfill and manage orders (including those placed through third-party partners)
• Send you updates about Pluma (e.g., hours, events) if you have asked to receive them
• Improve our website, services, and customer experience
• Comply with legal obligations and protect our rights

4. How We Share Your Information

We do not sell your personal information. We may share information only in these situations:

• Order and service partners: with third parties that help us fulfill orders (e.g., delivery or ordering platforms) so they can complete your transaction.
• Legal: when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: in connection with a merger, sale of assets, or other change in ownership, subject to the same privacy commitments.

5. Third-Party Services

Our website may link to or use services provided by others (e.g., ordering platforms, social media like Instagram). Those services have their own privacy policies and data practices. We are not responsible for how they collect or use your information. We encourage you to read their policies when you leave our site or interact with them.

6. Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct or update that information
• Request deletion of your information
• Opt out of marketing communications
• Object to or restrict certain processing

To exercise these rights or ask questions, contact us via our contact page or call (786) 957-2444. We will respond in line with applicable law.

8. Cookies & Similar Technologies

We may use cookies and similar technologies to run the website, remember preferences, and understand how visitors use our site (e.g., analytics). You can adjust your browser settings to limit or block cookies; some features of the site may not work as intended if you do.

9. Children

Our website and services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have received such information, please contact us and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review it periodically. Your continued use of the website after changes are posted indicates your acceptance of the updated policy.

11. Contact Us

For privacy-related questions or requests, use our contact page or call us at (786) 957-2444.