Legal
Terms & Conditions
Please read these terms before using our website or placing an order. By using plumachicken.com or our services, you agree to these terms.
1. Introduction
Pluma Fried Chicken ("Pluma," "we," "us," or "our") operates the website plumachicken.com and our restaurant at 5140 Biscayne Blvd, Miami, FL. These Terms & Conditions govern your use of our website, information about our menu and location, and any orders or interactions you have with us.
2. Use of Our Website
You may use our website for lawful purposes only: to learn about our menu, hours, location, and to place orders through our designated ordering channels. You may not use the site to harass others, transmit malware, scrape content without permission, or violate any applicable laws. We reserve the right to block access or take other action if we believe your use violates these terms.
3. Orders & Payment
Orders may be placed through our website (which may direct you to a third-party ordering partner), by phone, or in person. Payment terms are set by the channel you use (e.g., our ordering partner or in-restaurant payment). We are not responsible for the terms, privacy practices, or availability of third-party ordering or payment services. Refunds and order issues are handled in line with the channel you used to order and our in-store policy.
4. Menu, Pricing & Availability
Menu items, descriptions, prices, and availability may change without notice. We do our best to keep the website accurate but do not guarantee that every detail is current at all times. Allergen and dietary information should be confirmed with us when you order if you have restrictions.
5. Intellectual Property
The Pluma name, logo, and all content on this website (text, images, design) are owned by Pluma or our licensors. You may not copy, reproduce, or use our branding or content for commercial purposes without our written permission.
6. Limitation of Liability
To the fullest extent permitted by law, Pluma and its owners and employees are not liable for any indirect, incidental, or consequential damages arising from your use of the website or our services. Our total liability for any claim related to the website or these terms shall not exceed the amount you paid to us in the twelve months before the claim. Some jurisdictions do not allow certain limitations; where that applies, our liability is limited to the maximum permitted by law.
7. Indemnification
You agree to indemnify and hold harmless Pluma and its owners, employees, and affiliates from any claims, damages, or expenses (including reasonable attorneys’ fees) that arise from your use of the website, your violation of these terms, or your violation of any third party’s rights.
8. Changes to These Terms
We may update these Terms & Conditions from time to time. The updated version will be posted on this page with a revised “last updated” date. Your continued use of the website after changes are posted means you accept the new terms. We encourage you to review this page periodically.
9. Governing Law
These terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any dispute relating to these terms or the website shall be brought in the state or federal courts located in Miami-Dade County, Florida.
10. Contact
Questions about these Terms & Conditions? Reach us via our contact page or by phone at (786) 957-2444.
Last updated: February 2025